Effective Date: October 7, 2024
Current promotional offers:
Free Shipping La Digue: Orders for free shipping to La Digue can be placed from 7 October 2024 to 24 October 2024 (5pm). The orders will be processed and shipped on the 25th and 26th of October. Orders will be available for pick up on La Digue from 27 October to 30 October 2024.
– Order Confirmation: Orders will only be processed and confirmed once payment through bank transfer has been successfully received.
Bank details:
Absa Bank
Account name: HEY (SEYCHELLES)
Branch code: 010
Account number: 1022773
Description: Your invoice number (provided by us)
– Exclusions from Promotional Offer: Certain items do not qualify for this promotional offer.
Items that are excluded from this promotional offer are:
* Toronto Charcoal Barbecue
* Raised Planter
* 3 Level Planter
* Planter with Trellis
* Planter Box
* Metal Trellis (Square, Triangle and Round)
* Folding Wheelbarrow
* Long Reach Hedge Trimmer
* Extendable Tree lopper
——
Free Delivery in Town Area: Until the 1st of January 2025 we offer free delivery in the town area for all customers. There is no minimum order size. We reserve the right define ‘town area’.
Updates: We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
——
Rewards Card Terms and Conditions
- You will receive a stamp for eligible purchases of products bought at the Hey Seychelles shop or via the Hey Seychelles’ WhatsApp purchase platform.
- A single stamp is awarded for qualifying purchases above SCR 200.
- A single stamp is awarded for a single invoice/receipt of SCR 200 or higher. This means that purchases below SCR 200 will not be rewarded with a stamp, unless they are bought together with other items that together make up SCR 200 (or over) as the final amount of the purchase.
- A fully stamped reward card allows you a 20% discount on 1 item in your following purchase. This 1 item can not be a product that is already in sale.
- A stamp is not awarded for the purchase of gift cards.
- The Rewards Card will expire on the 1st of August 2025. This means that all fully stamped cards will have to be turned in before this date. No stamps will be valid beyond this date.
- Hey Seychelles reserves the right to alter or terminate the rewards program at any time, if deemed necessary. In the event of termination, all stamps will be forfeited, and no compensation will be provided.
——
1. Acceptance of Terms
By accessing or using the products, services, or website provided by Hey Seychelles (referred to as “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
2. Orders, Purchases and Delivery
2.1 Order Placement: By placing an order with us, you agree to provide accurate and complete information, so that we can complete your transactions and contact you as needed.
2.2 Pricing and Payment: All prices are in Seychelles rupees. You agree to pay the total amount specified at the time of purchase. We accept cash, bank transfer and.
2.3 Order Confirmation: Upon placing an order, you will receive an invoice via Whatsapp, indicating the details of your purchase.
2.4 Order Hold Period: After placing an order, we will hold the product for you for a period of 5 days, including weekends, for pick-up or delivery to complete the transaction. If you do not pick up the product or arrange for delivery within this 5-day period, we reserve the right to return the product to our inventory and cancel your order.
2.5 Cancellation: In case you would like to cancel your order, please notify us immediately.
After payment has been made, you have 5 days to cancel you order, after which you will be provided with a refund.
If you cancel after 5 days you will be provided with store credit.
2.6 Delivery: Orders above SCR 400/- can be delivered in town area. For orders below SCR 400/- we can deliver for SCR 75/-.
We reserve the right define ‘town area’.
2.7 Delivery Time: Delivery times vary depending on the shipping method chosen and the destination. Estimated delivery times will be provided at the time of order confirmation. Please note that delivery times are estimates and not guaranteed.
2.8 Delivery issues: If there are any issues with your delivery, please contact us immediately. We will work with you to resolve any problems.
2.7 Refusal: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer or billing address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
3. Product Information
3.1 Accuracy: We strive to provide accurate product descriptions and images. However, we do not guarantee the accuracy, completeness, or reliability of product information.
3.2 Quantities: We reserve the right to limit the quantity of products available for purchase.
3.3 Prices: for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
3.4 Sales Events: Certain products or Services may be available exclusively online through the website or through sales events. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
3.5 Discontinuation: We reserve the right to discontinue any product at any time.
3.6 Errors: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
4. Privacy Policy: Your privacy is important to us. Our practices concerning the collection, use, and protection of your information are outlined in our [Privacy Policy].
5. Intellectual Property
5.1 Ownership: Hey Seychelles owns all intellectual property rights associated with our brand, including trademarks and copyrights.
5.2 Use of Brand Assets: Use of our brand assets without explicit permission is prohibited.
6. Liability and Disclaimers
6.1 Limitation of Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.
6.2 Disclaimer: We do not warrant that our services will be error-free or uninterrupted, and we disclaim any warranties of merchantability or fitness for a particular purpose.
7. Termination of Services: We reserve the right to terminate or restrict your access to our services at our discretion.
8. Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Seychelles.
9. Updates to Terms: You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
10. Contact Information: Questions about the Terms of Service should be sent to us at contact@heyseychelles.com.
Thank you for choosing Hey Seychelles. Your trust in our brand is greatly valued, and we are committed to continuing to serve you with excellence and care.