Effective Date: June 2024
At Hey Seychelles we strive to provide our customers with high-quality products and excellent service. We understand that sometimes your purchase might not be exactly what you envisioned. To ensure your satisfaction, we have established a clear and customer-centric exchange policy
Standard Return Policy
We accept returns within 7 days from the date of purchase. All returns must be physically brought to the store. To be eligible for a return, the item must be unopened, unused, in its original packaging and in the same condition as when you purchased the item. The item must be accompanied with the proof of purchase. Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your return.
If approved, you may choose between a refund, an exchange for another item of equal value or a gift card.
Gift cards are non-refundable.
Return Policy During Sales Events
Please be aware that during our exclusive sales events, all purchases are considered final. We encourage our customers to review the detailed product descriptions on our website carefully before making a purchase, as we are unable to offer exchanges or refunds for items bought during these promotional periods.
Damaged or Defective Items
At Hey Seychelles, we are committed to quality. In the unlikely event that you receive a defective product, contact us within 3 days after purchase through Whatsapp or via contact@heyseychelles.com. Add a detailed description of the issue including a photo. After assessment we will notify you on the course of action.
In case the product was bought in store, the item must be physically returned to the store. In case the item was delivered, we will work with you on a solution.
Upon receiving and inspecting the defective item, we will notify you regarding the approval or rejection of your return. If approved, you may choose between a refund, an exchange for the same product -if the product is in stock-, exchange for another item of equal value or a gift card. We strive to ensure that every product we offer meets our stringent quality standards.
Warranty Coverage
We offer a 6-month warranty on all our products, effective from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. It does not cover damages caused by misuse, unauthorized repairs, accidents, or wear and tear.
To make a warranty claim, contact us through Whatsapp or via contact@heyseychelles.com and add a detailed description of the issue. To claim warranty the item must be accompanied with the proof of purchase. Our team will evaluate your claim and, if approved, provide instructions on how to return the defective product.
Upon receiving and inspecting the returned product, we will repair, replace or offer store credit at our discretion.
In cases where the returned item was purchased during a promotional sale or at a discounted price, store credit is provided.
Shipping and/or Delivery Cost
Original shipping and/or delivery cost are non-refundable.
Changes to this Policy
We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website. By making a purchase with Hey Seychelles you acknowledge and agree to abide by the terms and conditions of this return policy.
Contact us
For any questions or assistance with your exchange, we are readily available to assist you in our shop, our whatsapp chat or our e-mail service. We are dedicated to providing you with a seamless and positive experience.
Thank you for choosing Hey Seychelles. Your trust in our brand is greatly valued, and we are committed to continuing to serve you with excellence and care.